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PTT online courses are fully flexible in their delivery. Employers and apprentices can work with their apprenticeship provider to develop a schedule to suit them.

The topics covered by the PTT online courses could be reviewed periodically in virtual or classroom-based tutor support sessions to re-enforce learning through class-wide discussions.

 

 

It is suggested the PTT courses Analogue and digital signals and Signal impairments are provided to introduce concepts that will aid understanding of the topics covered in the other courses in the study programme.
The PTT course Telecommunications system security contains a module covering GDPR (K15). However, this objective is usually covered by internal employer policies and training.

 

Learners are given access to the above courses throughout their apprenticeships. This will allow them to revise the content when necessary to reinforce their knowledge gained on the job and prior to their end point assessment.

 

Telecoms Field Operative (Level 2)
Knowledge objectives

K1: The principles of OFCOM and government targets for broadband coverage for the UK.
K2: The UK telecom network including different types of fixed-line such as copper, full-fibre network and mobile broadband in the UK.
K3: The identification and connection of telecom cables; the services and products they are associated with.
K4: Service Level Agreements (SLA) and the impact of failing to meet these.
K5: Running telecom cables in a range of environments such as overhead, underground, in customers’ premises, business premises, exchanges and public areas. (Following industry standards.)
K6: Employer health, safety and environmental policies and procedures and where to locate these to refer to. Keeping self, colleagues, customers and members of the public safe in line with legislation.
K7: The safety at street and road works code of practice.
K8: Risk assessments, method statements and their application to the role.
K9: Fault-finding and problem-solving in the telecom network including the different types of testing involved on various points of intervention and the tools and techniques needed to locate issues.
K10: The principles of testing, checking and installation. The completion process including signing off completed work and demonstrating service where required.
K11: Customer service, understanding the differing needs and priorities of various customers. Adapting communication style to interact with customers or members of the public in a range of situations.
K12: Escalation channels and the correct escalation process including when, how and to whom.
K13: Task management systems, how to access and interpret the information critical to completing tasks, including the importance of keeping records up to date and keeping to expected completion times.
K14: Network records and associated information, and how these can aid the task being worked on: address details, distribution points, nodes, size/capacity, connection points, exchange details.
K15: GDPR (General Data Protection Regulations) and how they impact the role.