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PTT online courses are fully flexible in their delivery. Employers and apprentices can work with their apprenticeship provider to develop a schedule to suit them.

The topics covered by the PTT online courses could be reviewed periodically in virtual or classroom-based tutor support sessions to re-enforce learning through class-wide discussions.

Learners are given access to the above courses throughout their apprenticeships. This will allow them to revise the content when necessary to reinforce their knowledge gained on the job and prior to their end point assessment.

Network Engineer (Level 4)
Knowledge objectives

K1: Causes and consequences of network and IT infrastructure failures.
K2: The architecture, physical and virtual, of typical IT systems, including hardware, operating systems, server, virtualisation, voice and applications.
K3: The tools and techniques for optimising network performance.
K4: Diagnostic techniques and tools to interrogate and gather information regarding systems performance.
K5: Organisational policies and procedures to ensure accurate recording and management of information.
K6: Service level agreements, SLAs, contractual obligations and customer service when delivering network engineering activities.
K7: Business continuity and disaster recovery and their role within in, including preservation of system configurations.
K8: The purposes and uses of sockets pair and protocols.
K9: Devices, applications, protocols and services at their respective open systems interconnection or, transmission control protocol or internet protocol models or layers.
K10: The concepts and characteristics of routing and switching.
K11: The characteristics of network topologies, types, technologies and network modelling and or diagrams.
K12: Wireless networks technologies and configurations.
K13: Concepts of cloud and cloud services.
K14: Functions of network services such as domain name system and dynamic host configuration protocol.
K15: Types of network maintenance.
K16: Legislation and standards in the workplace and the impact on their role including sustainability, e.g. energy-efficient networking, hardware longevity, and e-waste reduction.
K17: Troubleshooting methodologies and root cause analysis techniques for network issues.
K18: Approaches to integrate services into a network.
K19: Types of security threats to digital networks and risk mitigation.
K20: Approaches to network automation such as use of artificial intelligence.
K21: Approaches to change management, Secure Access Service Edge SASE and Zero-trust networking when operating in a network environment.